With Gemini, we’re unlocking new ways of helping our customers and new ways of being able to fix cars.
Brian Newham
President
As a teenager, Brian Newham took his broken-down ’93 Oldsmobile to mechanic Dave Smith, who charged him just $200 instead of the thousands he expected. That refreshing interaction sparked a mentorship. Realizing that customers routinely pay for repairs they don’t understand, Brian resolved to do things differently, and in 2017 he and Dave opened Atlas Automotive Repair on Tulsa’s historic Route 66. “We educate every customer. Not to upsell, but because people deserve to understand what went wrong with their vehicle, what we’re fixing, and why,” Brian says. They’ve built a loyal following this way, booking appointments weeks in advance through word of mouth and their 4.9-star Google Business Profile.
To build trust, Atlas treats every diagnosis as a story, providing plain-language reports that empower customers to make informed decisions. Before, it would take Brian an hour to prepare each report; now, he uses Gemini to translate technical notes into jargon-free summaries in 15 minutes. The tool also helps him edit background clutter, or a technician covered in grease, out of inspection photos to eliminate distractions. Mechanics use Gemini to sift through dense original equipment manufacturer documents and to research solutions. For example, it helped them find a simple fix for an F-150’s AC that saved his customer thousands of dollars. Most recently, Brian used Firebase to build a custom booking app in two weekends, with Gemini helping him through the process, saving the shop $500 a month. “I'm a mechanic in Oklahoma, not a coder, but I made an impressive-looking tool that’s specifically designed for our shop,” he says. Gemini in Gmail supports the team in summarizing years of messages and context on a vehicle’s repair history. For Brian, this means more time on the shop floor. “I want to be working on cars, not stuck at a desk,” he says. “That’s what I’m really passionate about.”
Economic Impact --- Oklahoma