Hawaii

Nā Pali Riders

Location: Waimea, Hawaii
Website: https://www.napaliriders.com/
9 employees

U.S. Coast Guard member Dakota Elsasser and her husband, Brandon, were working grueling schedules in Alaska when she was transferred to Kauai, Hawaii. The successful ocean tour company Nā Pali Riders came up for sale in 2023, and the couple, together with Dakota’s brother Croix Parrott, saw an opportunity. “It’s always been our dream to own a maritime business,” says Brandon, who, along with Croix, is a Coast Guard veteran. They offer unique tours by using military-grade Zodiac boats that can maneuver into all six sea caves along the stunning Nā Pali Coast, and their combined decades of military and marine sector experience mean a high standard of safety and training for their crew. Dakota notes that being a small, family-owned business also helps them stand out: “People talk directly to us and get that personal connection. Our kids are usually here, so they meet the entire family when they come in.”

Nā Pali Riders serves thousands of adventurous boat riders a year. To stay competitive, they run Google Ads , which account for a substantial number of their bookings. They use Google Analytics to “help us see what’s working with our marketing tools and where we should invest our money,” says Croix. Their Google Business Profile helps customers find them and has led to an increase in website clicks. “People say, ‘We chose you because of your reviews. And all your good reviews stand true.’ It's wonderful feedback to receive,” he adds. To speed up boat maintenance workflows, Google AI Overviews aggregates technical info, allowing the team to identify specific parts and repair protocols without manual searching. “Instead of spending two minutes trying to find answers, we get step-by-step instructions in the first 10 seconds,” says Croix. And that means more time for their customers. “It’s great to provide folks with what they tell us is the best day of their lives,” says Dakota.

Hawaii Ocean Rafting

Location: Lahaina, Hawaii
Website: https://hawaiioceanrafting.com/
20 employees

When Toni and Peter Colombo bought Hawaii Ocean Rafting from its original owner in 2021, they already had plenty of experience. They’d been managing a different whale watching company for seven years. They refocused their branding to reflect Peter’s native Hawaiian heritage, which he can trace back to Lahaina for more than 1,000 years. “There’s a connection that’s been here for a long time,” says Peter. “Guests get to see the island and ocean through our eyes. There's a lot more history and feeling behind that.” In 2023, the Lahaina fires destroyed almost everything they had, including their home, boats, maintenance shop, and harbor storefront. With help from the strong local community, the couple started rebuilding their company; today, Peter and Toni continue to offer small-group whale watching and snorkeling tours. “We’re lucky to have an opportunity to share magical ocean experiences with people that can transform how they feel about life,” says Toni.

When the closure of Lahaina Harbor eliminated their significant walk-up business, Hawaii Ocean Rafting expanded their use of Google Ads and Performance Max campaigns to increase bookings and boost visibility. “Online is the only way to reach people because no one’s walking around here,” notes Peter. The ads delivered a strong click-through rate over the last season, resulting in 800 booked tours. Their Google Business Profile directs visitors to their temporary location, and recent reviews let people know they’ve reopened. “When people see visitors sharing actual experiences and photos, it helps with conversions significantly,” Toni says. They use Google Analytics to understand customer demographics and behavior, and Google Workspace to manage the many moving parts of their steadily growing business. “Google Drive is one of my favorite things,” says Toni. “We wear a lot of hats, and it keeps us really organized.”

NOHO HOME

Location: Waipahu, Oahu, Hawaii
Website: https://nohohomehawaii.com/
10 employees

”Tropical” design often means images of palm trees and bright colors, but native Hawaiian artist and textile designer Jalene Kanani wanted to highlight a more sophisticated side of her culture’s aesthetic. She launched her brand NOHO HOME by Jalene Kanani in 2018 to reimagine Hawaiian decor and offer luxury home products that more authentically reflect Hawaii’s history and culture. “In the Hawaiian language, ‘noho’ means ‘to be, to dwell, or to come from,’” Jalene explains. As the artist, she designs all of the brand’s products and produces many of them in a small-batch micro-factory in Hawaii. From the start, Jalene has used Google products to help her scale up as demand grew for her award-winning designs. Today they’re carried by major department stores and are part of a new collaboration with Hawaiian Airlines called the Leihōkū Collection.

As NOHO HOME grows, Google Workspace helps the 10-person team communicate and work together seamlessly. “Our team, including outside consultants, can work on designs collaboratively from anywhere,” Jalene says. “These tools support our operations and elevate our overall efficiency.” Much of NOHO HOME’s early growth came through word of mouth and social media, but in 2022, the company invested in Google Ads. That paid off with a 200 percent increase in website traffic and a 50 percent rise in revenue over 2022. “Thanks to our Performance Max campaigns, we doubled our business from the continent in 2023,” Jalene says. “We’re able to reach people who are actively searching on keywords like ‘coastal home decor.’” Using Gemini, the marketing team has also decreased time spent writing content by 40 percent. “We have a very strong voice,” says Jalene, “so we take what Gemini generates and add our Indigenous knowledge to spark meaningful conversations.”

Hala Tree

Location: Captain Cook, Hawaii
Website: https://halatreecoffee.com/
30% YoY growth

Some people go the extra mile for a great cup of coffee. Jean and Danielle Orlowski went 3,000. The couple was living in Arizona when they moved to the Big Island in 2012 to purchase a badly neglected six-acre coffee farm. They called their new farm and retail company Hala Tree Coffee, and spent two years renovating, replanting, and adding an additional 40 acres. They also used that time to learn all they could about coffee. “We had to become experts as quickly as possible,” Jean remembers. “It’s not only the coffee, it’s the people, the region, the environment–it’s all important when you learn a new business.” Hala Tree now sells their premium, award-winning roasts at the farm and on their website, using Google Ads to reach coffee aficionados all over the U.S. Their Google Business Profile is especially helpful, Jean says: “Customers are always looking at the good ratings and reading those reviews.”

Jean had been working in tech and finance when he made the jump to coffee farming, but sees many similarities. “In the end, a farm is a business,” he says. “You need to be organized, know your numbers, and build a great team.” Hala Tree began consulting to help other farms, and now manages 50 acres besides their own, totaling around 80,000 trees. Their popular farm tours attract 1,000 visitors a month, many finding them on Google Maps. Between tours and online sales, Hala Tree serves 15,000 customers annually, with more than half coming from Google Ads or Maps via their Business Profile. They have complete control over every part of the coffee process, from growing seedlings to processing and roasting onsite, ensuring the high quality that’s earned them a great reputation with clients and fellow growers alike–as well as 30 percent growth each year since 2020. “We want to have the best quality product possible,” Jean says. “That’s why we do everything, from tree to cup.”

Kapa Nui Nails

Location: Kamuela, Hawaii
Website: https://www.kapanuinails.com/
50% YoY growth

Partners in business and life for 27 years, Terry and Dr. Lyn Lam raised a family together and ran a successful women’s healthcare center on the island of Hawaii. Beauty products were never in their wheelhouse, until they learned of the harmful effects of traditional nail lacquers from a polymer chemist friend. “Taking care of women all our lives, we know how important it is that women feel good about themselves,” says Lyn. “Nail polish can empower women, but that’s often compromised by guilt and anxiety about what you are doing to yourself, your nails, your kids. For us, creating something better for women and the planet was a no-brainer.” They launched Kapa Nui Nails in 2019 as a full line of nail care products and water-based polishes that are completely non-toxic, odor-free, and environmentally friendly.

Terry and Lyn used Google Ads from the outset to gain traction, turning to Google Analytics to help fine-tune their e-commerce campaigns. “It's really helped us to hone in on our audience, and the demographics have helped us to target our marketing more efficiently,” says Terry. Approximately 80 percent of Kapa Nui Nails’ traffic comes from online sources, helping to drive 50-percent growth year-over-year (YoY). Terry attributes about one-third of that growth to Google Ads. The Lams hope their success inspires other Hawaiians to start small businesses and promote exports as a bigger part of the state’s industry. “Hawaii is heavily based on tourism, and many of us are trying to branch out,” explains Lyn. “We are proud to represent rural, outer-island Hawaii and what can be accomplished just about anywhere with internet access.” As they begin to pursue more retail opportunities, the Lams feel prepared to scale. “Bottom line is we want to spread the word,” Lyn says. “We want as many polish users as possible to know that chemical-free nail care is an option.”

Wrappily

Location: Maui, Hawaii
Website: https://wrappily.com/
40% YoY growth

Living in Hawaii, Sara Smith understands how small choices can have big impacts on the environment—including how we give gifts. So in 2013, she founded Wrappily to help do something about the tons of non-biodegradable wrapping paper finding its way into landfills. Wrappily uses newspaper presses to make beautiful, fully recyclable, eco-friendly wrapping paper. “There’s a groundswell of consumers looking to make easy, sustainable lifestyle swaps,” Sara says. “We help them do that on a daily basis.” From the beginning, Wrappily has used digital tools like Google Ads to reach customers across the islands and around the world, sharing their message and offering gift givers everywhere a chance to be part of the solution to excess paper waste.

When COVID-19 put a halt to parties all over the world, Sara knew Wrappily needed to look for new revenue streams. When Google Trends and Analytics revealed that wholesale retailers were not only searching for eco-friendly wrapping paper, but also compostable basket filler and an assortment of related products, Sara saw her opportunity to pivot to B2B sales and seized it. “I never would have foreseen the headway we’d make breaking into larger retailers without Google,” she says. Today, Wrappily’s 40-percent year-over-year (YoY) growth is driven by Google Ads, and even during the pandemic, Google Shopping has helped to more than double their e-commerce revenue. They have plans to expand into Japan and Canada in 2021, and Sara is confident about Wrappily’s future. “It’s just waiting for your moments and staying true to your product and your values,” she says. And that’s a gift that keeps on giving.

Big Island Candies

Location: Hilo, Hawaii
Website: www.bigislandcandies.com
125 employees

Allan Ikawa is in the business of giving, or the practice of omiyage (Japanese for “gift giving”), which is heavily ingrained in Hawaiian culture. It’s a concept that inspired him to create Big Island Candies, a gourmet confections company based in Hilo, Hawaii, that focuses on making high-quality, innovative indulgences that can be given as gifts. As an expression of gratitude toward the eventual recipient, Allan is dedicated to making sure his creations look good, taste good, and bring happiness to others. Allan and his wife Irma started Big Island Candies in 1977, and by 1999 they had graduated from a mail order catalog system to their first website. After that, the focus turned to attracting customers digitally. “That’s really why we turned to Google Ads. We needed help promoting and figuring out what to do. Google just opened us up to a whole new world,” said Sherrie Holi, president/COO of Big Island Candies.

“The real focus on Google Ads began a few years ago,” said Sherrie. That’s when the Big Island Candies team enlisted the help of marketer Daryl Johnson. “Our goal has always been to make sure that during peak holiday times, we have absolutely every channel open and available to secure orders. We’ve done display, remarketing, and search, and we’ve had a good amount of success with all of it,” said Daryl. Last year, approximately 30% of the company’s holiday sales were generated by Google Ads — a number Sherrie is looking to increase in 2019. “The internet, and more specifically Google Ads, allows us additional opportunities to share our quality products with the world,” she said. Big Island Candies also uses Google Analytics as the primary tool for evaluating the performance of its website and Google My Business to help its Business Profile stand out on Google Search and Maps.

Today, Big Island Candies has two locations and employs 125 people, though that number can climb to a staff of 300 during peak seasons around the holidays. Future plans include adding to the Big Island Candies team and reaching more customers online. “We’re looking at getting into new markets, creating a more interactive retail experience, and definitely increasing our online sales,” said Allan. The company’s gift-giving culture will also continue to be integral to its success. “We’ve been able to start the Big Island Candies Foundation. We host an event through the foundation each year, we raise money for charitable organizations, and we award academic scholarships to deserving junior golfers in the community,” said Allan. “We’re here because the community supports us, so, in turn, we make it a year-round commitment to giving back and supporting them.”

Honolulu Cookie Company

Location: Honolulu, Hawaii
Website: www.honolulucookie.com
400 employees

If you’re looking for an authentic taste of aloha, look no further than the Honolulu Cookie Company. Founded in Honolulu in 1998, the family-owned business bakes their premium shortbread cookies fresh daily, serving up over a dozen varieties of the iconic pineapple-shaped treats. “When you see and taste our cookies, you’re reminded of Hawaii,” says General Manager Ryan Sung. “You want to take them home with you and share them with friends.” With quality ingredients and tropical flavors, fans all over the world have fallen in love with these delicious tastes of the islands.

To connect their sweet operation to the rest of the globe, Honolulu Cookie Company turns to the power of the Internet. AdWords, Google’s advertising program, accounted for 60 percent of all their e-commerce revenue generated through digital advertising in 2017, and they look to grow that number in 2018. “We use AdWords to make sure visitors planning a trip to Hawaii also plan a visit to our stores,” explains Brandon Suyeoka, Director of Marketing. “We want them to remember that Honolulu Cookie Company is here. We want them to see us everywhere.” They also use Google Analytics to fine-tune their marketing efforts based on where their web traffic is coming from, and they create online videos to share the aloha spirit with the world. “People are visual creatures. You can see us in a broader context online,” Brandon says.

With business growing steadily every year, the future smells sweet for Honolulu Cookie Company. They operate 17 retail stores on Oahu, Maui, Guam, and in Las Vegas, and distribute their premium shortbread cookies internationally through their wholesale partners. “We are still far from our ceiling. This company can grow much bigger and do much more,” Ryan predicts. Even with aspirations of expanding around the globe, Honolulu Cookie Company never forgets their home. They support Honolulu arts and education programs, and organize charity fundraisers for local youth advocates. “It’s about giving and sharing the aloha,” Ryan says. That’s a sweet Hawaiian lesson the whole world can enjoy.

KaiKini

Location: Kapaʻa, Hawaii
Website: www.kaikini.com
10 employees

Before she started manufacturing bikinis in her spare bedroom, Taryn Rodighiero had never sewn before. “I’d never even sewn a button,” she says, “but I just decided this is what I was going to do.” For years, she’d been dissatisfied with the swimwear available to active women like herself, so in 2010 she set out to design style-forward bikinis that are “made to stay on in the waves.” A believer in taking leaps of faith, Taryn recalls, “I basically invested my life savings and bought five commercial sewing machines, put them all in our spare bedroom, and locked myself in for eight months to figure out each and every machine.” Her bikinis are now manufactured on Kauai and worn on beaches all over the world.

Taryn reaches most of her customers, whether on neighboring Hawaiian islands or far-off Australia, through the Internet, with roughly 80 percent of her sales happening on the KaiKini website. She values the targeting capabilities offered by AdWords, Google’s advertising program. “You can really be specific on who you show your ads to. With products like mine, I need that,” she explains. AdWords also helps “keep KaiKini fresh in the mind of our buyers” through retargeting ads. “For a business that generally takes a new buyer six visits to the site before a purchase is made, those reminders are crucial,” she says. Today, KaiKini’s marketing budget goes entirely to digital platforms, with AdWords returning nearly two dollars in profit for every ad dollar spent. Taryn depends on Google Analytics to keep track of these online campaigns. “Analytics is the tool we use to check everything else. It’s the one we trust,” she shares. "It provides us with marketing insights that we otherwise wouldn’t have."

With 20 percent annual growth, Taryn has moved business operations from her house to a bona fide warehouse. She is now focused on new ways to build that growth while maintaining her brand’s authenticity. She keeps design and production under close watch, to ensure quality, and is proud to be creating fashion-industry jobs, which are rare on Kauai. Her seamstresses tend to be “young, creative women who are willing to work,” she says, “and excited to be part of something that’s making an impact beyond the island.”

City Mill Company, Ltd.

Location: Honolulu, Hawaii
Website: www.citymill.com
500 employees

Chinese immigrant Chung Kun Ai founded City Mill as a lumber-importing and rice-milling business in Honolulu in 1899. Despite troubles and setbacks over the decades, the enterprise grew and expanded into other areas, including pineapple, laundry, fishing, tobacco, and oil drilling. City Mill eventually became Hawaii’s leading supplier of wholesale materials to the building industry, and opened their first retail outlet in the 1950s. Among the oldest family-owned businesses in Hawaii, they are now a thriving home-center business with eight stores across Oahu. “We have a lot of big box competition,” says Carol Ai May, Vice President and granddaughter of the founder. “We watch our competition very closely.”

Hawaii’s unique business environment, far from the mainland, means that shipping is prohibitively expensive. So City Mill doesn’t currently offer e-commerce and depends on in-person store visits for sales. Google My Business is vital for providing store information such as store hours, photos, and directions to their Oahu customers. Google Analytics helps City Mill understand what customers do on their website, so the business can deliver information that matches what people are looking for, especially to those searching with smartphones or other mobile devices. “As the retail industry and customer expectations evolve, we need to stay relevant and updated, and be attractive to the younger customer,” Carol says. They also have a YouTube channel that features various DIY videos to educate and engage with customers.

City Mill has been a mainstay of the local economy for over a century. They’ve been named one of the best places to work nine times by Hawaii Business magazine. Carol expects they will continue to grow and become more digitally focused. Over the decades, many employees stayed with the company until retirement, while others have moved on to influence or start other Oahu businesses. “This company has been a training ground for many businesses in Hawaii,” Carol marvels. She and other family members see themselves as stewards for their generation and company. “Our business is a problem-solving business,” she adds. “And I think we've set the right tools in place to go forward.”